I have not contacted customer service. My comment was made out of frustration. After seeing this ad I realized I have not received my order. I ordered these kits because they are convenient. They are no longer convenient since I have to track down the phone number etc….
Our business is built on customer service. It’s frustrating when other businesses don’t share our values. When a customer places an order it’s not appropriate to wait 6-8 weeks to send it.
I realize this isn’t Dr McCullough’s fault. It’s his staff. However, the business owner is responsible for his employees.
Having said all of that I appreciate your helpful note.
Dr McCullough- I am already a member but have not been able to access my account for months now. I have tried to get a physician appointment but was told no doctor available for my state. I have emailed twc numerous times but no one responds. Can you please ask someone to help me? Thank you!
I wish I could get these in Canada.
VERY SORRY....
I have not contacted customer service. My comment was made out of frustration. After seeing this ad I realized I have not received my order. I ordered these kits because they are convenient. They are no longer convenient since I have to track down the phone number etc….
Our business is built on customer service. It’s frustrating when other businesses don’t share our values. When a customer places an order it’s not appropriate to wait 6-8 weeks to send it.
I realize this isn’t Dr McCullough’s fault. It’s his staff. However, the business owner is responsible for his employees.
Having said all of that I appreciate your helpful note.
I so want the Wellness Company to succeed- thank you !!
Dr McCullough- I am already a member but have not been able to access my account for months now. I have tried to get a physician appointment but was told no doctor available for my state. I have emailed twc numerous times but no one responds. Can you please ask someone to help me? Thank you!
Contact customer support Stacy Williams. Sorry I don't handle account issues.
StacyW@twc.health
Amazing, you yourself answered. I
Great idea. However, buyer beware. I ordered 2 kits from you 6+ weeks ago & never received it.
Have you tried to contact the customer service team? I am only aware of the email address. Have you found a phone number?